Frequently Asked Questions - Achieve Concierge

What is Therapy?

Therapy provides a safe, confidential, and supportive space to explore your thoughts, emotions, and experiences. At Achieve Concierge, our expert clinicians offer compassionate guidance, helping you gain self-awareness, strengthen relationships, and overcome life’s challenges.

Through talk therapy, we address a wide range of mental health concerns, including anxiety, depression, trauma, and relationship difficulties. Our therapists use evidence-based approaches tailored to your unique needs, offering both in-person and virtual sessions for flexible, personalized care.

At Achieve Concierge, we are committed to exceeding your wellness expectations, providing the highest level of care to support your journey toward healing and growth.

What is the Difference Between Therapy and Psychiatry?

Therapy and psychiatry both support mental health but differ in their approach and focus.

Therapy is typically provided by licensed therapists, psychologists, or social workers and involves talking through emotional and psychological challenges to gain insight, build coping strategies, and promote personal growth. Therapy emphasizes conversation, behavioral techniques, and emotional processing to address concerns like anxiety, depression, trauma, and relationship issues.

Psychiatry is led by medical doctors (psychiatrists) who specialize in diagnosing and treating mental health conditions with medication. Psychiatrists assess biochemical imbalances and may prescribe medication as part of a comprehensive treatment plan, often in combination with therapy.

At Achieve Concierge, we are committed to exceeding your wellness expectations by offering integrated care that combines therapy and psychiatry when needed, ensuring a holistic and personalized approach to mental health.

What is Achieve Concierge’s Premier Mental Healthcare Program?

Our Premier Mental Healthcare Program offers a personalized, concierge-style experience designed to provide priority access, extended appointment times, and seamless care coordination. Members receive direct access to their doctor, same-day or next-day appointments, and a dedicated Concierge Coordinator to manage all aspects of their care.

What are the benefits of the Concierge Membership?
As a Premier Member, you will receive:

Same-day or next-day appointments for urgent mental health needs*
Extended appointment times for comprehensive care
Direct access to your doctor for emergencies
A dedicated Concierge Coordinator to ensure seamless care
Family and school collaboration, including meetings and consultations
What makes Achieve Concierge different from other mental health providers?
We go beyond standard care by offering a holistic, patient-centered approach that integrates therapy, psychiatry, and wellness services. Our state-of-the-art treatments and concierge-level service ensure that every patient receives personalized, high-quality care without long wait times.

Does Achieve Concierge offer telemedicine services?
Yes! We provide secure and confidential virtual therapy and psychiatry sessions, so you can receive care from the comfort of your home.

How quickly can I get an appointment?
As a Premier Member, you receive priority scheduling, including same-day or next-day appointments for urgent needs.*

What mental health services does Achieve Concierge offer?
We provide comprehensive mental health services, including:

Therapy & Counseling (CBT, EMDR, Mindfulness, Family Systems Therapy)
Medication Management with board-certified psychiatrists
Holistic Wellness Approaches to support mind, body, and spirit
Family & School Collaboration for integrated care
Veteran Mental Health Services for PTSD, anxiety, and trauma support
Who does Achieve Concierge treat?
We offer specialized care for:

Adults – Managing depression, anxiety, and other mood disorders
Children & Teens – Helping young patients develop coping strategies
Veterans – Providing support for PTSD and military-related mental health challenges
How do I become a Premier Member?
To learn more about our concierge membership options, call us at (858) 221-0344 or email coordinator@achieveconcierge.com.

At Achieve Concierge, we exceed your wellness expectations by offering exceptional, personalized mental healthcare.

*Same-day and next-day appointment scheduling available for existing patients.

Does Achieve Concierge accept insurance?

No, Achieve Concierge does not accept insurance plans. We are an out-of-network provider, which allows us to offer personalized, unrestricted care without limitations on session length or treatment options.

Can I get reimbursed by my insurance company?

Yes! While we do not bill insurance directly, we can provide you with a superbill—an itemized receipt of services—that you may submit to your insurance company for potential out-of-network reimbursement.

How can I submit an out-of-network claim?

To make the process easier, we have partnered with Reimbursify, a convenient app that allows you to submit claims for reimbursement directly from your smartphone. Download the app today and submit your first claim for free!

What forms of payment do you accept?

Payments for services are processed through a secure online portal. We accept:

Visa

Mastercard

American Express

Discover

Health Savings Account (HSA) payments

If you have any questions about payment options or reimbursement, feel free to contact us at (858) 221-0344 or email coordinator@achieveconcierge.com.

At Achieve Concierge, we exceed your wellness expectations by providing high-quality, personalized mental healthcare tailored to your needs.

988: Call or text the National Suicide Prevention Lifeline for 24/7 emotional support.

911: If you’re having a medical or mental health emergency, call 911 or go to your local ER.

Exceeding your wellness expectations.